OUTSOURCE: ADVISE

Facilitate the dialog, proposal, and implementation process with only the highest quality best of breed service providers from six of the most respected countries, to meet the specific requirements of an onshore client. Build a solid career around advising your onshore client on how to maximise the value in their outsourcing journey.

TOP CANDIDATES FOR "OUTSOURCE CENTERS"

Application of Multi-Channel Customer Contact
Organizations are increasingly faced with the dual challenge of enhancing customer service while reducing customer service cost. Moving to a multichannel environment is becoming a key tool in addressing this challenge and may have the added benefit of providing new approaches to cross-sell and up-sell. (more)

HR Outsourcing
HR departments continue to be faced with a strong corporate requirement for cost cutting within HR administration combined with a need to improve their identification and retention of key personnel during unsettled times. This, together with a more realistic approach by suppliers, is leading to renewed interest in HR outsourcing in 2010. (more)

Finance & Accounting BPO
F&A BPO continues to be one of the safest forms of BPO, combining relatively low levels of risk, with short transition times, and high return on investment, making the service one of the most acceptable to buyers in the current uncertain environment. Ignore the hype around full-service platform BPO and you are on safe ground. (more)

OUTSOURCE

ADVISE

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