OUTSOURCE: ASSESS * MANAGE * TRANSFORM

ASSESS: Current State Analysis, Case for Change, Scenario Evaluation, Sourcing Strategy, Roadmap Development

PROGRAM MANAGE: Service Provider Selection, RFP Development, Service Level Design, Proposal Evaluation, Contract Negotiation

TRANSFORM: Retained Organization, Governance Design, Transition Planning, Benefits Monitoring, Renewal and Renegotiation

TOP CANDIDATES FOR "OUTSOURCE CENTERS"

Application of Multi-Channel Customer Contact
Organizations are increasingly faced with the dual challenge of enhancing customer service while reducing customer service cost. Moving to a multichannel environment is becoming a key tool in addressing this challenge and may have the added benefit of providing new approaches to cross-sell and up-sell. (more)

HR Outsourcing
HR departments continue to be faced with a strong corporate requirement for cost cutting within HR administration combined with a need to improve their identification and retention of key personnel during unsettled times. This, together with a more realistic approach by suppliers, is leading to renewed interest in HR outsourcing in 2010. (more)

Finance & Accounting BPO
F&A BPO continues to be one of the safest forms of BPO, combining relatively low levels of risk, with short transition times, and high return on investment, making the service one of the most acceptable to buyers in the current uncertain environment. Ignore the hype around full-service platform BPO and you are on safe ground. (more)

OUTSOURCE

ASSESS * MANAGE * TRANSFORM

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